Ordering Information

SHIPPING

In-stock items will ship within 1–3 business days of your order date.

 

If you have ordered a personalized item, you will receive an electronic proof for approval within 3 business days. Once you have approved the proof, you can expect to receive your order within 2–3 weeks.

 

Orders are shipped ground delivery via US Postal Service or FedEx. Expedited services are also an option during checkout. Missive is not responsible for carrier delays and cannot guarantee delivery dates, especially during the busy holiday season.

 

We currently ship to U.S. and international addresses, however we do not ship to P.O. Boxes.

 

RETURNS

Non-personalized items may be returned within 7 days for refund or exchange. If you wish to return your non-personalized order, please email us and indicate the reason for return in your email. We can only accept items in original condition with unopened packaging. Return shipping costs are the responsibility of the buyer.

 

Personalized and/or custom items cannot be returned. Your electronic proof is a representation of exactly what will be printed, so please review it carefully before approval. If errors are discovered after final proof approval, reprinting costs are the sole responsibility of the buyer.

 

If you happen to receive an incorrect item or any part of your order is damaged in transit, please contact us within 48 hours of delivery. Please retain any damaged packaging as we may request that it be returned to us.

 

COUTURE ORDER PROCESS

If you’ve been searching for something one-of-a-kind, you’ve come to the right place. Missive specializes in custom graphic design and letterpress printing of personal stationery, identity and special event invitations. Download our custom letterpress guide for details about the process as well as options available for your special project.

 

We can even assist with brand identity development for small creative businesses as well as logo design for your wedding or event. Contact us with your project details to learn more about our logo and identity design services.

 

If inquiring about Couture services, please note that the design process can take anywhere from 1–4 months depending on the complexity of your project. Production of your custom order will take an additional 2–3 weeks for printing and packaging.

 

COUTURE ORDER PRICING

Orders requiring graphic design services such as research of typography, imagery and/or illustration are quoted on a per project basis since each project is unique. Once you have provided details for your special project we will provide you with an estimate.

 

RETAILERS

Missive’s letterpress paper goods are currently sold online at missivepress.com and at missive.etsy.com, as well as select retailers. Check our Where to Buy page for a list of current retailers.

 

WHOLESALE INQUIRIES
Missive is currently accepting wholesale orders. Please contact us at for more information.

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